Privacy Policy

LevelUp Casino processes your personal information with one guiding principle — use only what is necessary, protect it fully, and be transparent about both. This policy delivers on that principle.

Information We Collect

LevelUp gathers personal data across the following categories:

Identity — full name, date of birth, address, verification documents
Contact — email address, phone number
Financial — payment methods, deposit and withdrawal transaction history
Behavioral — game activity, session frequency, bonus usage patterns
Technical — IP address, device identifiers, browser type, login timestamps

How We Use Your Information

Data is used for defined operational purposes only:

Activating and managing your LevelUp account
Processing all financial transactions without error
Meeting KYC and AML obligations under our gaming license
Running the LevelUp VIP program and Comp Point system
Handling customer support and dispute resolution

Data Retention and Deletion

Data is retained throughout your active account and for the minimum legally required period after closure. Non-regulated personal data can be deleted upon verified request. Financial transaction records may be held longer under AML compliance requirements.

Security of Your Data

LevelUp applies:

SSL/TLS encryption to all data in transit
Role-based access controls and restricted server environments
Regular security audits and penetration testing
Staff protocols covering all personal data handling procedures